{ "Updated":"15:14:54 02/04/26 by todo.exe v2026.4.1.1049", "Host":"PROD", "Time":"15:14", "RSSOutput":"cohdarss.xml", "NotesPrefix":"cohda", "Trace":"Main:15010", "SortBy":"Priority", "Link":"https://www.ifrog.co/todo/COHDARSS.HTML", "ItemLink":"https://www.ifrog.co/todo/cohda.HTML?ID=$ID$", "HeadTitle":"Cohda IT Tasks", "NextID":97, "NotStarted": 7, "WIP": 20, "Waiting": 16, "OnHold": 3, "Testing": 6, "Completed": 36, "OneOn1": 9, "ITP": 8, "Exch": 5, "P1": 10, "P2": 19, "P3": 26, "Total": 88, "items":[ { "ID":89, "Count":1, "Order":"002", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-03-06 B5 & R2 circuits tripped. Cant find circuit breakers. (ID:%ID%)", "DisplayTitle":"P1 2026-03-06 B5 & R2 circuits tripped. Cant find circuit breakers. (ID:89)", "Description":"10/3/26 Logged a ticket for Impulse to come out", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-03-16 11:33", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":87, "Count":2, "Order":"004", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-25 Meeting Minutes App (ID:%ID%)", "DisplayTitle":"P1 2025-11-25 Meeting Minutes App (ID:87)", "Description":"19/2/26 Ticket CREATED. (Moved from cohda-6.txt - Misc)", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-03-10 11:47", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":5, "Count":3, "Order":"006", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-10-13 WASABI Backups failing (ID:%ID%)", "DisplayTitle":"P1 2025-10-13 WASABI Backups failing (ID:5)", "Description":"Its only servers that are not authenticated.", "Status":"WIP", "ETC":"", "TicketNo":"174252", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":9, "Count":4, "Order":"008", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 Bernd's Meeting request issue (ID:%ID%)", "DisplayTitle":"P1 2025-11-11 Bernd's Meeting request issue (ID:9)", "Description":"13/11/25 Bernd had issue again. Refer notes.", "Status":"TESTING", "ETC":"", "TicketNo":"175751", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":25, "Count":5, "Order":"010", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"1on1", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-13 Migrate file server CW-SVR04 (ID:%ID%)", "DisplayTitle":"P1 2025-11-13 Migrate file server CW-SVR04 (ID:25)", "Description":"Refer email Michael Vorster 12/9/25 at 10:19", "Status":"NOT STARTED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":3, "Count":6, "Order":"012", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"1on1,Exch", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 Recover Paul's archived emails (ID:%ID%)", "DisplayTitle":"P1 2025-11-11 Recover Paul's archived emails (ID:3)", "Description":"5/2/26 Russell working on recovering from Veeam", "Status":"WIP", "ETC":"", "TicketNo":"176219 (Closed 29/1/26)", "Notes":"", "Repeat":"", "Updated":"2026-02-16 16:38", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":7, "Count":7, "Order":"014", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"POR001857", "Title":"P%PRTY% 2025-11-11 Laptop & MS license for new sales director (ID:%ID%)", "DisplayTitle":"P1 2025-11-11 Laptop & MS license for new sales director (ID:7)", "Description":"16/3/26 resolved outstanding issues when Kathrine visited Adelaide. Closing ticket.", "Status":"COMPLETED", "ETC":"", "TicketNo":"176449", "Notes":"", "Repeat":"", "Updated":"2026-02-05 13:33", "UserEmail":"katherine.mertz@cohdawireless.com" }, { "ID":30, "Count":8, "Order":"016", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-18 Need to look at the support email forwarding. (ID:%ID%)", "DisplayTitle":"P1 2025-11-18 Need to look at the support email forwarding. (ID:30)", "Description":"Edwin needs to receive local generated emails so cant use Mimecast. Refer cohda-30.txt", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":32, "Count":9, "Order":"018", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-20 Synchronisation for cohdawireless.onmicrosoft.com has stopped for 24 hours. (ID:%ID%)", "DisplayTitle":"P1 2025-11-20 Synchronisation for cohdawireless.onmicrosoft.com has stopped for 24 hours. (ID:32)", "Description":"20/11/25 logged ticket support@iocane.com. Ref IMS 175586.", "Status":"COMPLETED", "ETC":"", "TicketNo":"175586", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":34, "Count":10, "Order":"020", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-20 Michal's AD account keeps locking. (ID:%ID%)", "DisplayTitle":"P1 2025-11-20 Michal's AD account keeps locking. (ID:34)", "Description":"1/4/26 Logged ticket 0513232 with Iocane.", "Status":"WIP", "ETC":"", "TicketNo":"0513232", "Notes":"", "Repeat":"", "Updated":"2026-02-17 10:57", "UserEmail":"michal.rzad@cohdawireless.com" }, { "ID":16, "Count":11, "Order":"022", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-13 Order 3 x think pad docks. (ID:%ID%)", "DisplayTitle":"P1 2025-11-13 Order 3 x think pad docks. (ID:16)", "Description":"Do this one I can open Outlook! Priority set to 1. Covered by cohda-7.txt. Set Status to Completed and Active to false.", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":36, "Count":12, "Order":"024", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-20 Notification from Quectel support not being received. (ID:%ID%)", "DisplayTitle":"P1 2025-11-20 Notification from Quectel support not being received. (ID:36)", "Description":"Email from Edwin received 20/11/25 at 18:55. Edwin cant log into Mimecast. Refer notes. ", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-01-29 16:26", "UserEmail":"" }, { "ID":43, "Count":13, "Order":"026", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-21 Bernds email to Paul could not be delivered (ID:%ID%)", "DisplayTitle":"P1 2025-11-21 Bernds email to Paul could not be delivered (ID:43)", "Description":"Refer email from Bernd 21/11/25. Refer notes.", "Status":"COMPLETED", "ETC":"", "TicketNo":"175634", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":48, "Count":14, "Order":"028", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"1on1", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-18 Bernd's emails being sent without attachment. (ID:%ID%)", "DisplayTitle":"P1 2025-11-18 Bernd's emails being sent without attachment. (ID:48)", "Description":"18/11/25 17:16 Bernd advised its still happening. Need to log a ticket with Iocane. Advise this was happing in Outlook 2016/Exchange 2010.", "Status":"COMPLETED", "ETC":"", "TicketNo":"TBA", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":51, "Count":15, "Order":"030", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-12-05 Slow VPN (ID:%ID%)", "DisplayTitle":"P1 2025-12-05 Slow VPN (ID:51)", "Description":"5/12/25 Teams message from Joseph with slow VPN issues.", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":60, "Count":16, "Order":"032", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-01-12 Apply TTW license (ID:%ID%)", "DisplayTitle":"P1 2026-01-12 Apply TTW license (ID:60)", "Description":"13/1/26 Applied new license file. Will expire 6/4/26 Status set to ON HOLD", "Status":"ON HOLD", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-16 16:20", "UserEmail":"" }, { "ID":4, "Count":17, "Order":"034", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 Activate CW-SVR44 (ID:%ID%)", "DisplayTitle":"P1 2025-11-11 Activate CW-SVR44 (ID:4)", "Description":"12/2/26 Shutdown CW-SVR44.", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-16 16:08", "UserEmail":"" }, { "ID":74, "Count":18, "Order":"036", "GroupBy":"A-Group (July- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2019-12-19 Upcoming Duo certificate authority bundle expire April 16. (ID:%ID%)", "DisplayTitle":"P1 2019-12-19 Upcoming Duo certificate authority bundle expire April 16. (ID:74)", "Description":"22/1/26 16:36 Email Duo Email forwarded to staff@cohdawireless.com", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-09 10:52", "UserEmail":"" }, { "ID":75, "Count":19, "Order":"038", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-01-23 Xtensa license server down (ID:%ID%)", "DisplayTitle":"P1 2026-01-23 Xtensa license server down (ID:75)", "Description":"27/1/25 Wade advised we are waiting for license file from NXP. Set to ON HOLD.", "Status":"ON HOLD", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-10 14:16", "UserEmail":"wade.farrel@cohdawireless.com" }, { "ID":80, "Count":20, "Order":"040", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"1on1", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-02-10 Test WASABI recovery (ID:%ID%)", "DisplayTitle":"P1 2026-02-10 Test WASABI recovery (ID:80)", "Description":"10/2/26 Discussed with Rhys that we need to task WASABI recovery process. Set as P1", "Status":"", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-10 11:34", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":83, "Count":21, "Order":"042", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-02-13 Bernd Error code 5.4.12 (ID:%ID%)", "DisplayTitle":"P1 2026-02-13 Bernd Error code 5.4.12 (ID:83)", "Description":"13/2/26 10:15 Email from Bernd re bounced email issue.", "Status":"COMPLETED", "ETC":"", "TicketNo":"0504370", "Notes":"", "Repeat":"", "Updated":"2026-02-18 14:31", "UserEmail":"bernd.luebben@iocne.com" }, { "ID":91, "Count":22, "Order":"044", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":1, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-03-16 Global Protect VPN Issue. (ID:%ID%)", "DisplayTitle":"P1 2026-03-16 Global Protect VPN Issue. (ID:91)", "Description":"27/3/26 ticket completed.", "Status":"COMPLETED", "ETC":"", "TicketNo":"0509298", "Notes":"", "Repeat":"", "Updated":"2026-03-16 12:01", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":88, "Count":23, "Order":"046", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-02-20 Email getting blocked by our server? (ID:%ID%)", "DisplayTitle":"P2 2026-02-20 Email getting blocked by our server? (ID:88)", "Description":"20/2/26 Ticket Created.", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-03-10 13:07", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":49, "Count":24, "Order":"048", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-18 Exchange 2016 Decommissioning (ID:%ID%)", "DisplayTitle":"P2 2025-11-18 Exchange 2016 Decommissioning (ID:49)", "Description":"12/2/26 Powerd off CW-SVR44 - The Exchange 2016 server. Set Status to %22TESTING%22", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-17 11:10", "UserEmail":"" }, { "ID":26, "Count":25, "Order":"050", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-17 Edwin not appearing in Mimecast (ID:%ID%)", "DisplayTitle":"P2 2025-11-17 Edwin not appearing in Mimecast (ID:26)", "Description":"19/11/25 If he disappears again check the apostrophe issue and log a ticket with Iocane. Refer cohda-33.txt", "Status":"COMPLETED", "ETC":"", "TicketNo":"173624", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":1, "Count":26, "Order":"052", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 Build CW0206 for Luis (ID:%ID%)", "DisplayTitle":"P2 2025-11-11 Build CW0206 for Luis (ID:1)", "Description":"Need to rebuild CW0209. Refer notes (cohda-1.txt). WAITING on Gavin.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":2, "Count":27, "Order":"054", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 Outlook Suspicious Message from Alex to Rhys (ID:%ID%)", "DisplayTitle":"P2 2025-11-11 Outlook Suspicious Message from Alex to Rhys (ID:2)", "Description":"Log a ticket with Iocane?", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-01-23 11:35", "UserEmail":"" }, { "ID":10, "Count":28, "Order":"056", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 Getting lots of NDR from Mimecast to postmaster (ID:%ID%)", "DisplayTitle":"P2 2025-11-11 Getting lots of NDR from Mimecast to postmaster (ID:10)", "Description":"13/11/25 removed old users from Mimecast. 14/11/25 Logged a ticket with Iocane. 175443", "Status":"TESTING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":12, "Count":29, "Order":"058", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 Decomission OnPrem Exchange Server (ID:%ID%)", "DisplayTitle":"P2 2025-11-11 Decomission OnPrem Exchange Server (ID:12)", "Description":"16/2/26 Ticket COMPLETED. Refer cohda-4.txt - P1 2025-11-11 Activate CW-SVR44 (ID:4)", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-16 16:18", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":14, "Count":30, "Order":"060", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"1on1,ITP", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 TISAX (ID:%ID%)", "DisplayTitle":"P2 2025-11-11 TISAX (ID:14)", "Description":"Rhys will contact BTS re getting access to BMS. Status set to %22WAITING%22", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-18 12:00", "UserEmail":"rhys.godbee@cohdawireless.com" }, { "ID":13, "Count":31, "Order":"062", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 Edwins OWA calendar out by 30min (ID:%ID%)", "DisplayTitle":"P2 2025-11-11 Edwins OWA calendar out by 30min (ID:13)", "Description":"Need to follow up with Edwin. Clarify his email 20/11/25 11:53", "Status":"COMPLETED", "ETC":"", "TicketNo":"175771", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":17, "Count":32, "Order":"064", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-13 Unable to open Excel (ID:%ID%)", "DisplayTitle":"P2 2025-11-13 Unable to open Excel (ID:17)", "Description":"13/11/25 Sent an email to support@iocane.com.au. Ticket 175406. Resolved by doing quick repair of Office365. Documented in CohdaIT.chm", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":18, "Count":33, "Order":"066", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-13 Lei unable to access Thomas or Jasons calendars using Outlook365. Works OK with OWA. (ID:%ID%)", "DisplayTitle":"P2 2025-11-13 Lei unable to access Thomas or Jasons calendars using Outlook365. Works OK with OWA. (ID:18)", "Description":"8/1/26 Lei confirmed this was no longer an issue. Closed ticket.", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-01-30 14:56", "UserEmail":"" }, { "ID":23, "Count":34, "Order":"068", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-17 Cancel Atlassian subscription as per email from Kash 17/11/25 (ID:%ID%)", "DisplayTitle":"P2 2025-11-17 Cancel Atlassian subscription as per email from Kash 17/11/25 (ID:23)", "Description":" 24/11/25 Wade advised he managed to cancel the subscription. Status setto COMPLETED and Active set to False.", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":20, "Count":35, "Order":"070", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-12 Senders not getting NDR to non exiting users (ID:%ID%)", "DisplayTitle":"P2 2025-11-12 Senders not getting NDR to non exiting users (ID:20)", "Description":"12/11/25 Emailed Matthew. Logged ticket with Iocane 17544. Ticket closed 17/11/25. Refer CohdaIT.chm.", "Status":"COMPLETED", "ETC":"", "TicketNo":"175443", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":24, "Count":36, "Order":"072", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-17 CW-SAN01-02 Alerts (ID:%ID%)", "DisplayTitle":"P2 2025-11-17 CW-SAN01-02 Alerts (ID:24)", "Description":"Raised ticket 173929. Need to purge snapshots and move CW-SVR04. 20/11/25 Set status to TESTING.", "Status":"TESTING", "ETC":"", "TicketNo":"173929", "Notes":"", "Repeat":"", "Updated":"2026-02-17 16:42", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":28, "Count":37, "Order":"074", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-18 Edwin not seeing support emails in Outlook365, but OK in OWA (ID:%ID%)", "DisplayTitle":"P2 2025-11-18 Edwin not seeing support emails in Outlook365, but OK in OWA (ID:28)", "Description":"18/11/25. logged ticket with Iocane. IMS175537. Refer notes for details", "Status":"COMPLETED", "ETC":"", "TicketNo":"175537", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":31, "Count":38, "Order":"076", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-05 Issue with Mimecast journaling. (ID:%ID%)", "DisplayTitle":"P2 2025-11-05 Issue with Mimecast journaling. (ID:31)", "Description":"Refer email Matthew Rochester 5/11/25 - IP addresses need to be added to Mimecast. Refer cohda-31.txt", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":33, "Count":39, "Order":"078", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-20 Edwin getting an apostrophe in his primary email. (ID:%ID%)", "DisplayTitle":"P2 2025-11-20 Edwin getting an apostrophe in his primary email. (ID:33)", "Description":"20/11/25 Sent email to support@iocane.com. Ticket 175591. Refer Cohda-33.txt. 20/11/25 Set status to 1TESTING1", "Status":"COMPLETED", "ETC":"", "TicketNo":"175591", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":44, "Count":40, "Order":"080", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-24 Recover inventory from TIMG (ID:%ID%)", "DisplayTitle":"P2 2025-11-24 Recover inventory from TIMG (ID:44)", "Description":"Have tapes. Waiting for Paul's emails to be recovered before destroying tapes & closing account.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-16 15:48", "UserEmail":"" }, { "ID":45, "Count":41, "Order":"082", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-24 Users in DGs not receiving emais (ID:%ID%)", "DisplayTitle":"P2 2025-11-24 Users in DGs not receiving emais (ID:45)", "Description":"This is on ongoing issue. 24/11/25 Rhys advised he did not get an email set to Inquiryeu@cohdawilreless.com", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":46, "Count":42, "Order":"084", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-24 Rhys not receiving emails sent to sales@cohdawireless.com (ID:%ID%)", "DisplayTitle":"P2 2025-11-24 Rhys not receiving emails sent to sales@cohdawireless.com (ID:46)", "Description":"24/11/25 Email from Rhys advising he did not receive an email sent from Bernd CC sales@cohdawireless.com", "Status":"TESTING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-01-29 14:50", "UserEmail":"" }, { "ID":55, "Count":43, "Order":"086", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"POR001866", "Title":"P%PRTY% 2025-12-16 Thomas requested 1TB SSD (ID:%ID%)", "DisplayTitle":"P2 2025-12-16 Thomas requested 1TB SSD (ID:55)", "Description":"20/3/26 SSD received. Closing ticket.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-17 11:24", "UserEmail":"" }, { "ID":56, "Count":44, "Order":"088", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-01-07 Ahmed laptop issues (ID:%ID%)", "DisplayTitle":"P2 2026-01-07 Ahmed laptop issues (ID:56)", "Description":"7/1/26 Ahmed advised he is still having issues with his laptop. Need to organise a spare.", "Status":"WIP", "ETC":"", "TicketNo":"2030297283 (Refer notes 8/1/26 re orig ticket)", "Notes":"", "Repeat":"", "Updated":"2026-02-18 12:07", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":57, "Count":45, "Order":"090", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-01-08 Issue with archiving emails in outlook-365 (ID:%ID%)", "DisplayTitle":"P2 2026-01-08 Issue with archiving emails in outlook-365 (ID:57)", "Description":"29/1/26 ticket set to COMPLETED.", "Status":"COMPLETED", "ETC":"", "TicketNo":"176997 (Closed by Iocane 26/1/26)", "Notes":"", "Repeat":"", "Updated":"2026-02-13 11:28", "UserEmail":"" }, { "ID":58, "Count":46, "Order":"092", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"POR001823", "Title":"P%PRTY% 2025-11-17 Replace UPS batteries (ID:%ID%)", "DisplayTitle":"P2 2025-11-17 Replace UPS batteries (ID:58)", "Description":"Need to replace every 2 years. 2027 we will need to replace the UPSs. ", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-05 17:44", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":59, "Count":47, "Order":"094", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-01-09 MimeCast threat detection report (ID:%ID%)", "DisplayTitle":"P2 2026-01-09 MimeCast threat detection report (ID:59)", "Description":"Track monthly Threat Protection report", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":61, "Count":48, "Order":"096", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-01-13 Global Protect can't connect on CW0238 (ID:%ID%)", "DisplayTitle":"P2 2026-01-13 Global Protect can't connect on CW0238 (ID:61)", "Description":"9/2/26 Email to Dan asking if this is still an issue. Status set to WAITING.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-09 11:12", "UserEmail":"daniel.kiel@cohdawireless.com" }, { "ID":62, "Count":49, "Order":"098", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-01-13 Anydesk license for Danlaw. (ID:%ID%)", "DisplayTitle":"P2 2026-01-13 Anydesk license for Danlaw. (ID:62)", "Description":"14/1/25 Email from Emil & Venkat querying our Anydesk license. WAITING response from Danlaw.", "Status":"ON HOLD", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-01-29 18:00", "UserEmail":"" }, { "ID":73, "Count":50, "Order":"100", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-01-21 inquiry.jp@cohdawireless.com update (ID:%ID%)", "DisplayTitle":"P2 2026-01-21 inquiry.jp@cohdawireless.com update (ID:73)", "Description":"20/1/26 Email from Andrea.", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":76, "Count":51, "Order":"102", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-01-29 CW0242 HW issues (ID:%ID%)", "DisplayTitle":"P2 2026-01-29 CW0242 HW issues (ID:76)", "Description":"Email from Malik advising having issues with CW0242", "Status":"COMPLETED", "ETC":"", "TicketNo":"Lenovo Case: 2029274557", "Notes":"", "Repeat":"", "Updated":"2026-02-09 11:24", "UserEmail":"Malik.Khan@cohdawireless.com" }, { "ID":77, "Count":52, "Order":"104", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-02-02 Palo Invalid credentials (ID:%ID%)", "DisplayTitle":"P2 2026-02-02 Palo Invalid credentials (ID:77)", "Description":"2/2/26 Malik unable to VPN", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-02 15:29", "UserEmail":"" }, { "ID":78, "Count":53, "Order":"106", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-02-03 Jenkins-Docker-2004gh offline (ID:%ID%)", "DisplayTitle":"P2 2026-02-03 Jenkins-Docker-2004gh offline (ID:78)", "Description":"14:52 Email from Matthew Banks advising Jenkins-Docker-2004gh was offline", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-04 19:47", "UserEmail":"matthew.banks@cohdawireless.com" }, { "ID":79, "Count":54, "Order":"108", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"1on1", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-02-05 Enable Microsoft Graph (ID:%ID%)", "DisplayTitle":"P2 2026-02-05 Enable Microsoft Graph (ID:79)", "Description":"5/2/26 16:46 Email from Kash requesting the we enable Microsoft Graph ", "Status":"", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-05 16:51", "UserEmail":"kash.munir@cohdawireless.com" }, { "ID":81, "Count":55, "Order":"110", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-02-10 Gavin was unable to log into NitroPro (ID:%ID%)", "DisplayTitle":"P2 2026-02-10 Gavin was unable to log into NitroPro (ID:81)", "Description":"10/2/26 Gavin advised verbally that he couldn't login to Nitro Pro.", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-12 09:27", "UserEmail":"gavin.phang@cohdawireless.com" }, { "ID":82, "Count":56, "Order":"112", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-02-12 Printing issue (ID:%ID%)", "DisplayTitle":"P2 2026-02-12 Printing issue (ID:82)", "Description":"12/2/26 Email from Gaving with PDF attached", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-12 10:24", "UserEmail":"gavin.phang@cohdawireless.com" }, { "ID":84, "Count":57, "Order":"114", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-02-13 Thomas has a time sync issue with a Windows machine not in the Cohda AD Domain. (ID:%ID%)", "DisplayTitle":"P2 2026-02-13 Thomas has a time sync issue with a Windows machine not in the Cohda AD Domain. (ID:84)", "Description":"", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-16 15:37", "UserEmail":"thomas.sprinkmeier@cohdawireless.com" }, { "ID":86, "Count":58, "Order":"116", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-02-17 Nathan getting %22Your device ran into a problem and needs a restart.%22 BSOD after installing MK6 Comms tool (ID:%ID%)", "DisplayTitle":"P2 2026-02-17 Nathan getting %22Your device ran into a problem and needs a restart.%22 BSOD after installing MK6 Comms tool (ID:86)", "Description":"", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-18 14:12", "UserEmail":"Nathan.deSouza@cohdawireless.com" }, { "ID":93, "Count":59, "Order":"118", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-03-23 Your Active Directory User Sync failed (ID:%ID%)", "DisplayTitle":"P2 2026-03-23 Your Active Directory User Sync failed (ID:93)", "Description":"23/3/26 Received email advising last successful AD sync was 17th March.", "Status":"WIP", "ETC":"", "TicketNo":"IOCANE:0511508", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":94, "Count":60, "Order":"120", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-03-24 2 x faulty Dell Thunderbolt Dock - WD22TB4 (ID:%ID%)", "DisplayTitle":"P2 2026-03-24 2 x faulty Dell Thunderbolt Dock - WD22TB4 (ID:94)", "Description":"", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":95, "Count":61, "Order":"122", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"1on1, ITP", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-13 Palo FW upgrade management (ID:%ID%)", "DisplayTitle":"P2 2025-11-13 Palo FW upgrade management (ID:95)", "Description":"27/3/26 Separated from Palo update management ticket 15.", "Status":"WIP", "ETC":"", "TicketNo":"IOCANE:0511724", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":96, "Count":62, "Order":"124", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":2, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-03-24 CW0239 BSOD (ID:%ID%)", "DisplayTitle":"P2 2026-03-24 CW0239 BSOD (ID:96)", "Description":"Wade's laptop started to BSOD.", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"wade.farrell@cohdawireless.com" }, { "ID":15, "Count":63, "Order":"126", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"POR001893 (FW Upgrade)", "Title":"P%PRTY% 2025-11-13 Palo FW update management (ID:%ID%)", "DisplayTitle":"P3 2025-11-13 Palo FW update management (ID:15)", "Description":"27/2/26 Emailed staff advising upgrade will by 10th March", "Status":"WIP", "ETC":"", "TicketNo":"IOCANE:0511724 (FW Upgrade)", "Notes":"", "Repeat":"", "Updated":"2026-03-16 11:48", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":11, "Count":64, "Order":"128", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 Email signatures. (ID:%ID%)", "DisplayTitle":"P3 2025-11-11 Email signatures. (ID:11)", "Description":"5/12/25 Waiting for Andrea. Refer notes.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":47, "Count":65, "Order":"130", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-25 Your message could not be delivered alerts (ID:%ID%)", "DisplayTitle":"P3 2025-11-25 Your message could not be delivered alerts (ID:47)", "Description":"Postmaster NDR emails from Mimecast - 5.4.1", "Status":"WIP", "ETC":"", "TicketNo":"175803", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":19, "Count":66, "Order":"132", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-13 Swati laptop CW0231 keeps locking up. (ID:%ID%)", "DisplayTitle":"P3 2025-11-13 Swati laptop CW0231 keeps locking up. (ID:19)", "Description":"Suspect its over heating. Need to log a ticket with Lenovo. Will look to get CW0107 running as a backup machine. Need to see if it has a rouge process running.", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":22, "Count":67, "Order":"134", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-10-14 Setup a W11 on a machine for Edwin (ID:%ID%)", "DisplayTitle":"P3 2025-10-14 Setup a W11 on a machine for Edwin (ID:22)", "Description":"His desktop machine cant be upgraded to W11. Set priority to 3", "Status":"NOT STARTED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":6, "Count":68, "Order":"136", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"1on1", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 Misc minor IT items (ID:%ID%)", "DisplayTitle":"P3 2025-11-11 Misc minor IT items (ID:6)", "Description":"Includes email & ticket stats. Refer notes.", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-03-16 10:28", "UserEmail":"rthomas@ifrog.co" }, { "ID":8, "Count":69, "Order":"138", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-11 Andrea monitor dropout (ID:%ID%)", "DisplayTitle":"P3 2025-11-11 Andrea monitor dropout (ID:8)", "Description":"", "Status":"TESTING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":21, "Count":70, "Order":"140", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-13 Reset guest password (ID:%ID%)", "DisplayTitle":"P3 2025-11-13 Reset guest password (ID:21)", "Description":"Need to do every 3 months.", "Status":"NOT STARTED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":27, "Count":71, "Order":"142", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-18 Rhys's BullChart (ID:%ID%)", "DisplayTitle":"P3 2025-11-18 Rhys's BullChart (ID:27)", "Description":"18/11/25 Rhys needs admin access to run BullCharts. Not on the approved SW list.", "Status":"NOT STARTED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":35, "Count":72, "Order":"144", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-20 Dispose of old computer equipment and tapes (ID:%ID%)", "DisplayTitle":"P3 2025-11-20 Dispose of old computer equipment and tapes (ID:35)", "Description":"20/11/25 Received 1Secure IT Asset Disposal & Data Destruction1 email from marj@excesstechnology.com", "Status":"NOT STARTED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":37, "Count":73, "Order":"146", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"ITP", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-20 Get a Proxmox subscription (ID:%ID%)", "DisplayTitle":"P3 2025-11-20 Get a Proxmox subscription (ID:37)", "Description":"Jason raised this in a IT Panel meeting.", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-05 14:18", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":38, "Count":74, "Order":"148", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-20 Gavin Bitlocker issue (ID:%ID%)", "DisplayTitle":"P3 2025-11-20 Gavin Bitlocker issue (ID:38)", "Description":"Need to rebuild his machine.", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-09 11:36", "UserEmail":"gavin.phang@cohdawireless.com" }, { "ID":39, "Count":75, "Order":"150", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"1on1,ITP", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-20 Decommission old SAN & Relocate servers (ID:%ID%)", "DisplayTitle":"P3 2025-11-20 Decommission old SAN & Relocate servers (ID:39)", "Description":"Waiting clear air to do this.", "Status":"NOT STARTED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-09 10:43", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":41, "Count":76, "Order":"152", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-21 Replace the 3 switches in production (ID:%ID%)", "DisplayTitle":"P3 2025-11-21 Replace the 3 switches in production (ID:41)", "Description":"21/11/25 Spoke with Suant who has some Cisco IOS knowledge. Suggested using the 2960 POE switch from the lab. Only needs a small not manage POE switch in the lab", "Status":"", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":40, "Count":77, "Order":"154", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"1on1", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-11-20 Fix aircon flow in server room (ID:%ID%)", "DisplayTitle":"P3 2025-11-20 Fix aircon flow in server room (ID:40)", "Description":"23/3/26 Status set to COMPLETED. Refer notes.", "Status":"COMPLETED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-17 15:35", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":50, "Count":78, "Order":"156", "GroupBy":"A-Group (December- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"1on1,ITP", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2024-11-01 Suspicious activity reports (ID:%ID%)", "DisplayTitle":"P3 2024-11-01 Suspicious activity reports (ID:50)", "Description":"Log of reported suspicious activity. Eg Spoof emails", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-05 14:19", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":52, "Count":79, "Order":"158", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"ITP", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-12-05 Share drive clean-up (ID:%ID%)", "DisplayTitle":"P3 2025-12-05 Share drive clean-up (ID:52)", "Description":"Share drives are full.", "Status":"NOT STARTED", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-05 14:20", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":53, "Count":80, "Order":"160", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"ITP", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-12-09 General ITP notes (ID:%ID%)", "DisplayTitle":"P3 2025-12-09 General ITP notes (ID:53)", "Description":"Ticket to capture minor ITP suff.", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-05 14:20", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":54, "Count":81, "Order":"162", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2025-12-16 General iFrog tasks (ID:%ID%)", "DisplayTitle":"P3 2025-12-16 General iFrog tasks (ID:54)", "Description":"Added 16/12/25", "Status":"WIP", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-09 11:38", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":63, "Count":82, "Order":"164", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"ITP", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-01-19 Jenkins-VC02 disconnect from ESX hosts (ID:%ID%)", "DisplayTitle":"P3 2026-01-19 Jenkins-VC02 disconnect from ESX hosts (ID:63)", "Description":"19/1/26 Email from Matthew Banks advising the login to the vSphere UI (%22https://jenkins-vc02.cohda.wireless/ui/%22) seems 'stuck' ", "Status":"TESTING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-09 10:46", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":64, "Count":83, "Order":"166", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"POR001749 (POR001463 - Rejected Refer notes)", "Title":"P%PRTY% 2026-01-19 M365 Licensing (ID:%ID%)", "DisplayTitle":"P3 2026-01-19 M365 Licensing (ID:64)", "Description":"19/1/26 Created to track POR001749. $10.110.72. Status is %22Pending Bill/Partially received%22 - Nothing to do.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-18 15:16", "UserEmail":"russell.thomas@cohda.wireless.com" }, { "ID":65, "Count":84, "Order":"168", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"POR001746", "Title":"P%PRTY% 2026-01-19 Upgrade Veeam (ID:%ID%)", "DisplayTitle":"P3 2026-01-19 Upgrade Veeam (ID:65)", "Description":"19/1/26 Created to track POR001746 - $4,665.00. Status is 1Pending Bill1 - Nothing to do.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":68, "Count":85, "Order":"170", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"POR001717", "Title":"P%PRTY% 2026-01-19 Replace UCS HDD (ID:%ID%)", "DisplayTitle":"P3 2026-01-19 Replace UCS HDD (ID:68)", "Description":"19/1/26 Created to track POR001717 - $935. Status is 1Pending Bill1 - Nothing to do.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" }, { "ID":69, "Count":86, "Order":"172", "GroupBy":"A-Group (Sun- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"POR001716", "Title":"P%PRTY% 2025-03-25 Server refresh. (ID:%ID%)", "DisplayTitle":"P3 2025-03-25 Server refresh. (ID:69)", "Description":"20/2/26 Waiting Matthew's return for Asbuilt doco to be completed.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-03-16 11:42", "UserEmail":"" }, { "ID":72, "Count":87, "Order":"174", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"POR001764", "Title":"P%PRTY% 2026-01-19 Positive SSL renewal (ID:%ID%)", "DisplayTitle":"P3 2026-01-19 Positive SSL renewal (ID:72)", "Description":"19/1/26 Created to track POR001764 - $423.39. Status is 1Pending Bill1 - Nothing to do.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-05 18:04", "UserEmail":"" }, { "ID":70, "Count":88, "Order":"176", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"POR001751", "Title":"P%PRTY% 2026-01-19 WASABI backup POR001751 - $3,320. (ID:%ID%)", "DisplayTitle":"P3 2026-01-19 WASABI backup POR001751 - $3,320. (ID:70)", "Description":"19/1/26 Created to track POR001751 - $3,320. Status is %22Pending Bill%22 - Nothing to do. 30/3/26 Status set to %22WAITING%22 until POR is processed.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-17 16:36", "UserEmail":"" }, { "ID":71, "Count":89, "Order":"178", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"POR001752", "Title":"P%PRTY% 2026-01-19 Exchange online migration (ID:%ID%)", "DisplayTitle":"P3 2026-01-19 Exchange online migration (ID:71)", "Description":"19/1/26 Created to track POR001752 $41,377.50. Status is %22Pending bill%22 - Nothing to do.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-02-17 16:33", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":85, "Count":90, "Order":"180", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"Exch", "Priority":3, "Public":false, "PurchaseOrderNo":"", "Title":"P%PRTY% 2026-02-18 Cohda - AsBuilt (ID:%ID%)", "DisplayTitle":"P3 2026-02-18 Cohda - AsBuilt (ID:85)", "Description":"18/2/26 11:13 Email from Stuart advising Asbuilt is outstanding. Matt back by 02/03", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-03-03 14:59", "UserEmail":"russell.thomas@cohdawireless.com" }, { "ID":90, "Count":91, "Order":"182", "GroupBy":"A-Group (Mon- 2)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":3, "Public":false, "PurchaseOrderNo":"POR001901", "Title":"P%PRTY% 2026-03-13 Box renewal (ID:%ID%)", "DisplayTitle":"P3 2026-03-13 Box renewal (ID:90)", "Description":"19/1/26 Created to track POR001901. Waiting approval.", "Status":"WAITING", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"2026-03-13 10:35", "UserEmail":"" }, { "ID":92, "Count":92, "Order":"184", "GroupBy":"A-Group (Jan-)", "Days":0, "Active":true, "DoToday":"", "DoTodayBoolean":false, "Flags":"", "Priority":0, "Public":false, "PurchaseOrderNo":"", "Title":"", "DisplayTitle":"", "Description":"x", "Status":"", "ETC":"", "TicketNo":"", "Notes":"", "Repeat":"", "Updated":"", "UserEmail":"" } ]}