cohda-45.txt - P2 2025-11-24 Users in DGs not receiving emais (ID:45)

27/10/25
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Raised the issue at Iocane project meeting that emails to staff@cohdawireless.com not being delivered to all
users. Eg Nathan.

18/11/25
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12:00 Iocane project meeting - Russell and Matthew discussed intermittent issues where some users, 
including Edwin, do not receive emails sent to certain distribution groups, with Matthew recommending 
logging a ticket for service desk investigation and Rhys noting the randomness and lack of identifiable 
patterns.

20/11/25
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11:48 Email from Edwin where he did not receive an email from Quectel. Couldnt find it in Mimecast either.

21/11/25
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12:11 Email from Edwin where he did not receive an email from an Zendesk notification regarding a post
made by  Quetel. He also advised he had "lost" some other emails. The may be related to his apostrophe 
issue. Refer cohda-33.txt

23/11/25
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17:25 Email from Rhys where he is not getting emails sent to inquiry.eu@cohdawireless.com.

24/11/25
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Sent email to support@iocain.com.au. ticket 175705

25/11/25
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11:39 Shan from Iocane responded with a trace of the email showing the missing email had been delivered.
Rhys confirmed (cc Shan) he is not seeing these in OWA either and that this is not the only missing email.

26/11/25
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10:06 Email from Rhys adviing he did the search but did not find original email. The rules and sweep
settings were empty.
10:13 Emil from Shan asking Rhys to log into OWA and search for "Price of V2X" using the search bar
at the top, making sure you are seaching all folders.
12:31 Email from Shan suggesting more search options. If these dont work then reload email profile.
15:39 Email from Rhys advising he had recreated his Outlook pofile. The emails were still missing, however 
he did send a test email to inquiry.eu@cohdawireless.com from his gmail which he received OK.
16:09 Email from Shan asking if Rhys tried searching "All mailboxes" or in deleted items. According to the
admin portal it was successfully delivered.

27/11/25
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11:05 Rhys confirmed the email is in his 'recover deleted messages' Ie pulled back from the Exchange sever. 
Need to check this.

13:04 Ticket closed