cohda-32.txt - P1 2025-11-20 Synchronisation for cohdawireless.onmicrosoft.com has stopped for 24 hours. (ID:32)

19/11/25
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Email from Bernd advising he was having issues emailing Paul. The mimecast message he forwarded had 
gray.paul@cohdawireless.mail.onmicrosoft.com had failed - 5.4.14 - Hop account exceeded.

Also got an email from MSSecurity-noreply@microsoft.com -> CohdaIT - Alert for cohdawireless.onmicrosoft.com
 advising of a critical alert on ofe of your AadSyncService instances.

20/11/25
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Logged ticket support@iocane.com. 
09:34 Notification from Iocane. Ref IMS 175586 - Ticket had been created.
10:18 Notification from Iocane. They restarted the ADSync process. I belive Bernd's
email issue may have been a coincidence. 
Have Documented this in CohdaIT.chm. 
12:31 Refer email from Shan.
23:28 Refer email received from Iocane support.

Sent email to Bernd confirm he used correct address. Waiting response.
Advised Iocane they can close175586.

Also received a notification from mssecurity-noreply@microsoft.com advising synchronization had stopped.
Documented this in another cohda task. 


21/11/25
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Email from IMS Auto Mailer at 10:31 checked with the following:-

  check system log on CW-SVR49.

  check Entra connect agent, active and no error

  Test-NetConnection global.servicebus.windows.net -Port 443
  Test-NetConnection login.windows.net -Port 443
  Test-NetConnection management.azure.com -Port 443

  checked TSL status
  Enabled TLS 1.2 
  restart azure sync service. 
  sent an email advise Russell we need to restart CW-SVR49

10:23 Email from Shan advising there was an error with the connector in the event log & that the machine 
needed to be restarted.

Replied to Shan advising I had restarted CW-SVR49.

16:41 Email from MSSecurity-noreply@microsoft.com advising the issue had been resolved.

Will need to doco this in cohdait.chm.


2/12/25
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16:04 "Task: [IMS 175586] - Cohda Wireless - Update" email notification advising ticket had been closed.