Cohda-26.txt - 2025-11-17 Edwin not appearing in Mimecast

28/10/25
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11:13 Email to support asking them to re-open 173624.

11:46 Email from Matthew...
  I have removed the apostrophe from Edwins last name in his AD object; this was the only place the apostrophe existed and was likely the only place it would be getting updated from.
 
  As this is NO longer the case, can we please monitor Edwins’s access for the next 7 business day to ensure that any updates do not break his account.

17/11/25
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13:02 Email from Edwin advising he is not receiving any emails in Outlook

18/11/25
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12:00 Iocane project meeting - Russell, Stuart, and Matthew reviewed the recurrence of an apostrophe 
in Edwin's email address, with Matthew detailing the Active Directory and Exchange configuration, removing 
the apostrophe from the X500 address, and advising to monitor the next sync before logging a support ticket
if the issue persists.

19/11/25 
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If he disappears from Mimecast again check the apostrophe issue and log a ticket with Iocane.

20/11/25
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Tried re adding deligation for Edwin to the support@cohdawireless.com email as suggested by Iocane support but
the apostrophie issue had come back.

26/11/25
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Set status to TESTING

7/1/26
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Set status to COMPLETED